Widerrufsrecht
Last updated: August 28, 2026
We want you to be satisfied with your purchase. If you are not, this page explains exactly how to return an item and get your money back.
30-day return window
You may return an eligible item within 30 days of delivery for a refund of the purchase price.
What we accept
Eligible for return
- Unused items in their original packaging
- Opened items, where the product did not work for you — we accept one opened item per order
- Items that arrived damaged, defective or incorrect (see below — these are always covered)
Not eligible for return
- Items returned more than 30 days after delivery
- Items returned without contacting us first
- Free gifts and promotional items, unless returned together with the paid order
How to start a return
- Email info@bullianbrands.com with your order number and the reason for the return
- We reply within one business day with return instructions and the return address
- Ship the item back and send us the tracking number
Please do not send anything back before you have received return instructions from us — parcels sent to the wrong address cannot be processed.
Return shipping costs
| Situation | Who pays return shipping |
|---|---|
| Item damaged, defective or incorrect | We do — we cover it in full |
| Change of mind / product did not suit you | You do |
Refunds
Once your return arrives, we inspect it and process the refund within 5 business days. Refunds go back to your original payment method. Depending on your bank, the money appears on your statement within a further 5 to 10 business days.
Original shipping charges are refunded only where the item was damaged, defective or incorrect.
Damaged, defective or incorrect items
Contact us within 14 days of delivery at info@bullianbrands.com and include photos of the item and the packaging. We will send a replacement or issue a refund — your choice. You will not be asked to pay return shipping.
Orders that never arrived
If tracking shows your parcel as delivered but you did not receive it, contact us within 14 days of the delivery date. We will open an investigation with the carrier and either resend your order or refund it.
Cancellations
Contact us as soon as possible if you want to cancel an order. We can usually stop an order before it ships. Once it has shipped, please use the return process above.
Charges on your statement
Charges from us appear on your bank or card statement as UNIONSLEEP.
If you see a charge you do not recognize, please email us before contacting your bank — we can almost always resolve it the same day, and it is faster than a dispute.
Contact
Bullian Nutrition LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States
Email: info@bullianbrands.com
Phone: +1 (914) 370-6317
Support hours: Monday to Friday, 9:00 am – 5:00 pm ET
We reply to every email within one business day.